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Management and Leadership – Franchising
Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Establish procedures for managing a franchise operation
1.1 Determine obligations of both parties under franchising agreement
1.2 Develop procedures for ensuring compliance with franchising obligations and legislative requirements
1.3 Develop and communicate reporting requirements of franchisees
2 Implement procedures for managing a franchise operation
2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements
2.2 Identify instances of non-compliance and act upon them in conjunction with franchises
2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission
2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate
2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct
3 Review a franchise operation
3.1 Use monitoring of franchises to inform review process for franchise operation
3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations
3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises