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1- List the problems Iona faces and the decisions she must make. Are any suitable for programmed decisions? Should she involve other people in any of them? If so, who, why and to what extent?
2- If you where Iona, what immediate actions would you take? Why?
3- What would be your short-term and long-range objectives?
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Case-study 26.1
1- Describe how you would analyse managers learning needs and the training methods you would suggest for kendall’s management program.
2- Develop a checklist indicating the topics that might be covered in a training program for prospective and newly appointed store and department managers that you think Alison should consider offering. Give reasons for your choice of topics.
