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Understand the importance of organisational values and culture to quality performance

01 / 10 / 2021 Others

This paper circulates around the core theme of Understand the importance of organisational values and culture to quality performance together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 99. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.

Every successful candidate can at the end of this unit:

  1. Describe how organisational culture and values may impact on quality performance
  2. Explain how human behaviour may positively or negatively influence quality performance
  3. Outline the strengths and weaknesses of different theoretical approaches to human motivation
  4. Explain the relevance of these theories to modern quality management
  5. Describe the elements required for effective team working
  6. Describe the use of different methods for communication in quality management
  7. Identify strengths and weaknesses of different communication methods

Indicative content:

  • Principles of leadership and motivation
  • Group dynamics
    • Self directing work teams and Kaizen
    • Types of participative performance improvement activities including multi function teams, voluntary improvement activities and suggestion schemes
  • Influence of the quality gurus on work organisation
    • Professor Ishikawa – combining craftsmanship with division of labour to create synergy
    • Each of Dr Deming’s and Crosby’s 14 points
    • Juran’s ‘overcoming resistance to change’
    • Feigenbaum quality responsibility
  • Organisational support for team activities
    • Steering committees, quality councils and other considerations for the support of participative approaches
    • Facilitation and management support for team-based improvement activities
    • Training facilitators, team leaders and team member
    • Communication: one-to-one versus one-to-many, interactive versus non-interactive

 



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