technology skills to use point-of-sale equipment and software applications.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Process customer payments.

1.1 Receive, check and record cash float.

1.2 Check customer payments against sale value.

1.3 Provide correct change for cash payments.

1.4 Process and record transactions  according to organisational procedures .

1.5 Prepare and issue accurate receipts including all relevant tax details.

1.6 Complete transactions using appropriate software applications.

1.7 Complete transactions within organisation speed and customer service requirements.

2. Reconcile takings.

2.1 Balance customer payments at the designated time according to organisational policy.

2.2 Separate cash floats from takings prior to balancing.

2.3 Determine point-of-sale records of customer payments.

2.4 Accurately count and calculate customer payments.

2.5 Balance cash and other payments with point-of-sale records.

2.6 Investigate or report discrepancies in the reconciliation.

2.7 Record takings according to organisational procedures.

2.8 Transport and secure cash floats, cash and other payments according to organisational security procedures .

This section describes the skills and knowledge required for this unit.

Required skills 

• communication skills to discuss payments with customers and discrepancies with appropriate personnel
• literacy skills to:

• read and interpret organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information
• write receipts and record reconciliations and basic reports about discrepancies

• numeracy skills to:

• count cash floats
• calculate and check the total customer payment required
• tender correct change
• check and issue accurate receipts including Goods and Services Tax (GST)
• calculate total customer payments for the service period or day
• complete reconciliations of takings against point-of-sale records

• planning and organising skills to process customer payments in a logical sequence and to complete reconciliations within designated timelines
• problem-solving skills to identify and investigate a range of routine reconciliation discrepancies
• technology skills to use point-of-sale equipment and software applications.

Required knowledge 

• procedures for processing different types of transactions
• features and functions of point-of-sale software
• role and importance of the reconciliation process to organisational financial management system
• security procedures for transporting and securing cash floats, cash and other payments
• the application of GST to different products and services.