teamwork skills to pass on organisational knowledge to colleague.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare for on the job coaching.

1.1 Identify the need for coaching based on a range of factors .

1.2 Identify specific coaching needs through discussion with colleague and organise coaching sessions .

2. Coach colleagues on the job.

2.1 Explain the overall purpose of coaching to colleague.

2.2 Explain and demonstrate the specific skills .

2.3 Communicate required knowledge  and check colleague understanding.

2.4 Advise organisational procedures for completing workplace tasks.

2.5 Provide colleague with opportunity to practise the skill and ask questions.

2.6 Provide feedback in a constructive and supportive manner.

3. Follow up coaching.

3.1 Monitor progress of new workplace skills and provide supportive assistance.

3.2 Report progress to the appropriate person.

3.3 Identify performance problems or difficulties  with the coaching and rectify or refer to the appropriate person for follow up.

This section describes the skills and knowledge required for this unit.

Required skills 

• communication skills to:

• develop rapport
• show sensitivity to the colleague
• use active listening and open questioning techniques to confirm understanding of job tasks

• initiative and enterprise skills to observe the colleague and provide assistance without their request
• literacy skills to:

• read and interpret workplace documentation completed by colleague
• numeracy skills to calculate adequate time required for coaching and the colleague to complete required tasks

• planning and organising skills to complete own work tasks within designated timelines and simultaneously coach others in their job skills
• problem-solving skills to identify and resolve deficiencies in the skills and knowledge of colleagues
• self-management skills to take responsibility for colleague coaching
• teamwork skills to pass on organisational knowledge to colleague.

Required  knowledge 

• objectives and scope of the coaching
• the key principles of training:

• explanation
• demonstration
• review
• listening to trainee explanation
• observing and evaluating trainee demonstration
• providing feedback.