Staff involvement in apprehending offender/s is undertaken within legal and workplace parameters

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Monitor passenger behaviour 

1.1

Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour

1.2

Potential problem situations are quickly identified and steps are taken to defuse the situation in accordance with agreed procedures

1.3

Incidents that breach legislation are identified and appropriate action is taken

1.4

Surveillance equipment is operated within legal and workplace parameters

2 

Identify and resolve disruptive/unlawful activity 

2.1

Nature of disruptive/unlawful behaviour is accurately assessed and, where possible, conflict is resolved using relevant conflict resolution strategies

2.2

Hazards are identified, risks are assessed and control measures are implemented

2.3

Procedures are followed to isolate offender/s and to minimise disruption to other passengers where appropriate

2.4

Assistance is sought from other staff and external support services as required

2.5

Situation is resolved and follow-up action is implemented in accordance with appropriate workplace rules, regulations and guidelines

3 

Take action to control unlawful behaviour 

3.1

Assistance is sought from other staff and external support services as required

3.2

Nature of offence and behavioural consequences are clearly communicated to offender/s

3.3

Staff involvement in apprehending offender/s is undertaken within legal and workplace parameters

4 

Report and document incident/s 

4.1

Incidents are reported using appropriate document format in accordance with workplace policies and procedures

4.2

Documentation is drafted in accordance with workplace rules, regulations and guidelines