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Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Engage with people to determine interpersonal relationship needs | 1.1 Source and review available information to inform communication 1.2 Identify the needs of people involved in the relationship and determine appropriate support and response options 1.3 Work collaboratively with people and assist them to identify positive elements of their interpersonal relationships and relationship systems 1.4 Assist people to identify their potential barriers to positive interpersonal relationships and relationship systems and understand key issues for change 1.5 Work with people to help them build a positive picture of the future 1.6 Document family relationship goals, plans and actions according to scope of service provision |
2. Support relationship building | 2.1 Model positive interactions and use of interpersonal skills with others 2.2 Assist clients to recognise the impact of both negative and positive emotions on relationships 2.3 Assist clients to identifies strengths and resources, both their own and those required from others 2.3 Provide feedback and positive affirmations to people in relationship building 2.4 Proactively identify client service needs and facilitate access according to organisation policy and procedures |
3. Make referrals | 3.1 Identify situations where client needs fall outside of scope of own work role and organisation service delivery 3.2 Make referrals that address client needs in accordance with organisation policy, procedures and requirements 3.3 Identify and communicate community resource options for relationship development |