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Scenario B.1SimQuick is being used to simulate the following bank process:Customer arrivals at the Entrance Door of the bank with an average time between arrivals of 2.5 minutes. The Line Buffer holds 6 customers. If a customer arrives and the buffer line is filled, the customer leaves. The Work Station Teller’s processing time per customer is normally distributed, with a mean of 3.0 minutes and a standard deviation of 0.5 minutes. The Served Customer Buffer in the flow chart is used to count the number of customers processed during the period simulated. A 2-hour period was simulated.The SimQuick simulation is run, and the results are as follows:Element TypesElement NamesStatistics OverallMeansEntranceDoorObjects entering process41.80Objects unable to enter6.23Service level0.87BufferLineObjects leaving37.83Final inventory3.98Minimum inventory0.00Maximum inventory5.85Mean inventory3.08Mean time in buffer9.75Work StationTellerWork cycles started37.83Fraction time working0.94BufferServed CustomersFinal inventory36.85 Use the information in Scenario B.1. Approximately what percentage of total customers who arrived during the 2-hour period found the buffer full and were not able to enter?87%13%6%94%
