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maintain high levels of efficiency to
counterbalance expenses for change.
call attention to successes and failures in
attempts at change.
encourage anecdotal record keeping to measure
results of change.
provide clear procedural instructions to avoid
mistakes.
provide resources and training for change.
Question 2. Question
:
The path-goal leadership theory implies that leaders might
need to:
treat individuals all the same within the same
organization
treat individuals differently within the same
organization
motivate all individuals
influence all individuals
transform all individuals
Question 3. Question
:
Individuals in positive moods:
neglect the details of decision situations.
consider a broader range of ideas.
are less conservative.
may lead to more creativity.
all of the above.
Question 4. Question
:
Values most commonly associated with organization
development are:
empowerment and cooperation.
growth and competition.
charity and resourcefulness.
hard work and loyalty.
fairness and mutual benefit.
Question 5. Question
:
Strategy plays a(n) __________ role in organizational
structure.
simple
important
diversified
weak
none of the above
Question 6. Question
:
All of us have _________ surrounding our bodies.
private space
personal space
documented space
calculated space
direct space
Question 7. Question
:
Diversity has the best effects when the team’s tasks
require:
innovation.
creativity.
Both A and B.
perceptual ability.
none of the above.
Question 8. Question
:
Which of the following is a cause of conflict?
communication factors
structural factors
cognitive factors
individual characteristics
All of the above are causes
Question 9. Question
:
Which of the following is an element of structure that
addresses integration?
slack resources
self-contained tasks
information technology
lateral relations
All of the above are correct
Question 10. Question
:
_______ bring values to an organization.
Individuals
Competitors
Cooperators
Individualists
none of the above
Question 11. Question
:
_______ occurs when both parties give in to some degree on
an issue or set of issues.
Cooperation
Competition
Interdependency
Compromise
Internalizing
Question 12. Question
:
Which of the following is not a source of external pressure
for change?
life-force changes
changes in societal values
growing international interdependency
shifting political dynamics
government regulation
Question 13. Question
:
Explain the difference between transactional leadership and
transformational leadership.
Question 14. Question
:
Identify each of the three phases in the change process as
defined by Lewin, and provide an example of an activity related to each stage.
Question 15. Question
:
Define personal, substantive, and procedural conflict.
Describe a situation from work or school where you experienced either 1) the
negative effects of unresolved personal or procedural conflict, or 2) the
positive effect of substantive conflict.
Question 16. Question
:
Identify the four types of skills focused on by team
building training. Describe how training in each of these skills might help
improve team performance on a class or work project. Identify at least one
skill you currently have, and one skill you would like to improve upon.
