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Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- develop and/or implement processes to manage ideas and information including:
◾communicating information to support others to achieve work responsibilities
◾facilitating employees’ contributions to consultation on work issues
◾providing feedback on the outcomes of consultations
◾resolution of issues raised or referral to relevant personnel
- establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to provide leadership through own behaviour including:
◾professional conduct that promotes trust with internal and external contacts
◾adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
- plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
- develop and/or implement processes and systems to manage difficulties including:
- ◾identifying and resolving conflicts and other difficulties according to organisational policies and procedures
◾planning how to address difficulties
◾providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
- outline legislation relevant to managing effective workplace relationships.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
- relevant legislation, regulations, standards and codes
- relevant workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
