Recognise and resolve performance problems. 2.1.Identify and investigate performance problems.

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor staff performance and provide feedback.

1.1.Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms.

1.2.Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues.

1.3.Regularly provide colleagues with guidance and support to enhance their work performance.

1.4.Provide recognition and rewards for achievements and outstanding performance.

1.5.Identify need for further coaching or training and organise according to organisational policies.

2. Recognise and resolve performance problems.

2.1.Identify and investigate performance problems.

2.2.Use feedback and coaching to address performance problems.

2.3.Discuss and agree on possible solutions with the colleague.

2.4.Follow-up outcomes of informal counselling through review in the workplace.

2.5.Organise and conduct a formal counselling session when needed according to required procedures.

3. Implement performance management systems.

3.1.Implement formal performance management systems.

3.2.Conduct individual performance evaluations openly and fairly.

3.3.Complete and file performance management records.

3.4.Agree on courses of action with colleagues and follow-up in workplace.