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Questions are used to clarify customer needs or concerns

01 / 10 / 2021 Essay Updates

This paper circulates around the core theme of Questions are used to clarify customer needs or concerns together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 99. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.

Unit Sector

Not applicable.

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.


Deal with customer inquiries 


Customer inquiries are responded to courteously and efficiently by phone and face-to-face


Questions are used to clarify customer needs or concerns


Assistance from other staff is sought when customer inquiries cannot be fully answered


Product, service and/or operational knowledge is used to answer customer queries or to respond to customer needs


Customer inquiries and associated action are recorded and reported in accordance with workplace procedures


Monitor customer satisfaction 


Customer is greeted cordially in accordance with workplace procedures


Customer requirements are dealt with according to workplace procedures


Special needs are addressed in accordance with workplace policies


Appropriate feedback is provided to managers and internal and/or external customers

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