ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Provide timely and accurate operational information and coordination | 1.1 | Location information is clearly communicated and clarified as required |
| | 1.2 | Communication hazards are identified, risks are assessed and control measures are implemented to ensure communication occurs from a safe place |
| | 1.3 | Rail network condition advice is provided |
| | 1.4 | Changes in operational status of communications facilities affecting network operations are provided |
| | 1.5 | Safety critical information is exchanged clearly and in a timely manner in accordance with safety management system and regulatory requirements |
| | 1.6 | Communication is received, confirmed, acknowledged and appropriate actions taken |
2 | Communicate accurate operational information | 2.1 | Communication is delivered clearly, in a timely manner and accurately |
| | 2.2 | Standard phrases are used in accordance with communications protocols |
| | 2.3 | Concise and unambiguous standard phrases are used |
| | 2.4 | Active listening is maintained for all communication |
| | 2.5 | Read backs are provided and obtained |
| | 2.6 | Delivery of voice messages is adjusted to suit receiver |
| | 2.7 | Communication protocols are followed |
| | 2.8 | Most effective communications method is used |
| | 2.9 | Handover or takeover is performed to achieve continuity of teamwork and service |
3 | Issue and coordinate rail operations information | 3.1 | Rail operations information is issued and recorded in accordance with the workplace procedures and regulatory requirements |
| | 3.2 | Written authorities are issued, read back and acknowledged correct before actioning |
| | 3.3 | Documented safety critical communications are recorded and retained in accordance with workplace procedures and regulatory requirements |
4 | Respond to unplanned situation | 4.1 | Sufficient information is obtained from relevant sources to determine nature and implications of situation |
| | a4.2 | Emergencies, potential emergencies or unplanned situations are identified, and needs are prioritised in accordance with emergency response plans and workplace procedures |
