This paper circulates around the core theme of pecialization continues to be critically important, although the term focus is more commonly used today. together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 99. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.
managemet 1 answer below » according to the file attached pleas Identify and correct 20 errorsin the extract; 7 in the
text and 13 in the References list. According
of the Harvard style Document Preview: Identify and correct 20 errors in the extract; 7 in the text and 13 in the References list. According of the Harvard style
EXTRACT:
Levitt discusses the need for, and potential benefits of, the industrialization of service. He describes specialization as essential to achieving meaningful economies of scale and, View complete question » according to the file attached pleas Identify and correct 20 errorsin the extract; 7 in the
text and 13 in the References list. According
of the Harvard style Document Preview: Identify and correct 20 errors in the extract; 7 in the text and 13 in the References list. According of the Harvard style
EXTRACT:
Levitt discusses the need for, and potential benefits of, the industrialization of service. He describes specialization as essential to achieving meaningful economies of scale and, thus, productivity, and likens the notion of specialization to the concept of division of labor in manufacturing. Specialization continues to be critically important, although the term focus is more commonly used today. Davidow and Uttal (1998) echo these thoughts when calling for service companies to develop and execute focused strategies. These authors describe the need for defining fairly narrow customer segments (in contrast to more broadly defined market segments) in order to simultaneously achieve high levels of customer satisfaction and efficiency, and, consequently, profitability. They emphasize the central role of customer expectations in this context and describe the need for managing them, i.e. setting them to appropriate levels.
Thakor and Kumar discuss their research into consumers’ perception of what characterizes professional services. Consumers consider those services to be ‘more professional’ that are perceived to require higher levels of expertise and lower levels of manual labor, and that possess higher levels of credence qualities. Similarly, ‘more professional’ services are deemed more critical, recommendations play a more important role in service selection, and involve a higher lack of clarity as to the nature of service actually required. McLaughlin et al. (1995) provide a detailed discussion of focus in professional service organizations. Drawing on empirical research of outpatient surgery centers, these authors define the notion of focus, discuss benefits and disadvantages, and develop a framework aiding managers in making micro-focus decisions. Ojasalo (2001) investigates the specific nature of customer expectations in the… Attachments: Identify-and-….docx View less » May 26 2014 10:03 AM
