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Outline your communication approach for two of the following scenarios using the following headings. Your answers can be in point form.
• Audience analysis – Who are your audience (receiver)? What are the needs and attitudes of your audience?
• Communication goals – What are you trying to achieve? Consider short and long term goals.
• Communication process – How will you plan and implement communication strategies and practices to achieve your goals.
Scenario 1
You have been asked to present an information session on wills and estate planning to a group of Aboriginal people.
Scenario 2
Devise a communications program which announces a reduction in staff when the company has just announced record profitability.
Scenario 3
How would you use active listening in a job interview to ‘interview’ the interviewer?
Scenario 4
You feel you are not getting the best outcomes working with a domineering boss. How would you use assertive behaviour to improve the situation?
Scenario 5
You are the chair of a local community service group. How would you encourage attendance, participation and commitment from members?
Scenario 6
You have been asked to assemble an informal work group to explore creative ways to lower employee turnover, especially for employees who leave within the first 12 months
