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UNIT 16:
Managing
Communications, Knowledge and Information
QCF Level: 4
CASE
You are a Senior Partner in a Business
Consultant Firm (provide your company name). Your firm
analyzes existing and start-up
businesses, creates solutions to problems, and helps small
businesses to develop efficient
plans for meeting their goals (more details will be required on
the firm (Section A introduction).
Your Firm is hired by a group of small investors (private partners) purchasing
an existing small business enterprise (provide name and details of the business
acquiring).
You are a senior manager and
will assess the nature, performance and potential of the small business
enterprise acquired by your client by assessing its communications, knowledge
and information interaction and needs. You
will also demonstrate in your recommendations how the communications, knowledge
and information processes in the business can be improved making better use of
IT systems.
Research
Requirements
Your literature review, findings, recommendations and conclusions must
underpin the research purpose. You will
1. Assess how communications, knowledge
and information can be improved within the business including making better use
of IT systems.
2. Create
strategies to increase personal networking to widen involvement in the
decision-making processes in the business.
3. You
will develop the communication processes, and improve systems relating to
information and knowledge.
- Assess
how managers in the business can improve the planning of their
communications processes as well as their communication skills and can
make the information and knowledge they gain accessible to other parts of
the organization. You must be
able to demonstrate the link between communications, knowledge and
information processes in the business.
UNIT 16: Please Answer the Following Questions
PERIODS
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Learning outcomes
On successful completion of this unit
a learner will:
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Assessment criteria for pass
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Grade
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WEEKS
1
& 2
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LO1. Understand how to assess
information and
knowledge needs
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1.1 discuss the range of decisions to be taken
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1.2 examine the information and knowledge needed to ensure effective
decision taking
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1.3 assess internal and external sources of
information and understanding
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1.4 justify recommendations for improvement
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WEEKS
3
& 4
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LO2. Be able to create
strategies to increase personal networking to
widen involvement in the
decision-making process
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2.1 identify stakeholders for a decision-making
process
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2.2 make contact with those identified and
develop business relationships
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2.3 involve those identified in the decision making
as appropriate
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2.4 design strategies for improvement
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WEEKS
5
& 7
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LO3. Be able to develop
communication
processes
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3.1 report on existing processes of communication
in an organisation
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3.2 design ways to improve appropriateness
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3.3 implement improvements to ensure greater
integration of systems of communication in
that organisation
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3.4 create
a personal plan to improve own
communication
skills
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WEEKS
9 & 10
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LO3 Be able to develop
communication
processes
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3.1 report
on existing processes of communication
in an
organisation
|
|
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3.2 design ways to improve appropriateness
|
|
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3.3 implement improvements to ensure greater
integration of systems of communication in
that organisation
|
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3.4 create a personal plan to improve own
communication skills
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WEEKS
11
&
12
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LO4 Be able to improve
systems relating to
information and
knowledge
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4.1 report on existing approaches to the collection, formatting,
storage and dissemination of information and knowledge
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4.2 carry out appropriate changes to improve the
collection, formatting, storage and
dissemination of information and knowledge
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4.3 implement a strategy to improve access to systems of information
and knowledge.
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Research Action and Resources Planning Form
Use this form
to provide an appropriate plan and procedures for the agreed research
specification to record milestones; task dates; review dates;
monitoring/reviewing process; strategy AND
to match
resources efficiently to the research question or hypothesis
KEY ACTIVITIES (MILESTONES)
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TIME-SCALE (PLAN OF ACTION)
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RESOURCES REQUIRED (EQUIPMENT,
SOFTWARE, AND PERSONNEL ETC.)
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Research Proposal Discussion
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Design and Development of
Questions, Emails, and Letters
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Identification of Data
Sources
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Discussion with Supervisor
to evaluate sources
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Submit First Draft of
Research Proposal with Supervisor
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Review and Amend
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Submit Final Draft of
Research Proposal to the Marker
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