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Unit code: QCF level: Credit value:
External Business Environment
M/601/1802 5 15
Aim
This unit enables learners to gain understanding of the impacts of socio-economic change, legal and political environments and statutory requirements on business and service industries.
Unit abstract
UNIT 11: RESOURCE MANAGEMENT IN HOSPITALITY
This unit investigates the external factors that affect the operation and strategic development of commercial organisations, with a focus on business and services operations such as hospitality and catering, hairdressing and beauty therapy, sports and leisure, and travel and tourism. It is a broad-based unit covering the diverse range of external influences that affect business development, such as socio-economic change, legal and political issues, and the statutory requirements for establishing and developing a business operation. The unit provides the basis for more specific specialist study of aspects of business management. Learners must ensure that their evidence relates to the hospitality industry.
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Unit content
1. Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context Structure and operation of UK economy: market structure; perfect/imperfect competition; oligopoly; duopoly and monopoly; national/local factors; determinants of free-market economy Government economic policy: aims and influence; effects on employment policy; inflation; balance of payments; economic growth in industry sector; current issues Income, wealth, employment and occupational distribution: structure and composition of business and services industry; patterns of demand for business and services; the socioeconomic framework of demand; labour demand in industry sector Demographic trends: geographical pattern of labour demand; nature of employment in business and services industries; employment profiles eg age, sex Social structures: types of people employed; geographical variations; self-employed; unemployed; labour turnover; levels of pay Industry context: contexts eg hospitality and catering, hairdressing and beauty therapy, sports and leisure, travel and tourism
2. Understand the effect of legal and political environments on business and service industries Structure, operation and influence of local government: structure; areas of control; limits of authority; interface with national government; powers affecting business and services industries Role and influence of the EU: history of the EU; relationship with national and local government; influence of the EU directly/indirectly on business and services industries Pressure groups: role; types; political influence; why they emerge; reasons for existence; memberships; influence of pressure groups on government; national and local issues; overall impact Legal framework within the UK: role of legislation within the UK; regional variations; English system versus Scottish system; legal influences directly affecting business and services industries; impact of national parliaments/assemblies Legislative process: the structure of the legal system; the legislative process in relation to national and local government; the legislative process and the individual
3. Understand the statutory requirements for establishing and developing a business and services operation Business and services operations: types eg private ownership, partnership, companies, public, private, limited by shares, limited by guarantee, unlimited companies, business names Registered companies: formation; structure; processes; dissolution; memorandum of association; articles of association; statutory declaration; statutory list; responsibilities and control eg agents, directors, senior executives, different types of company meetings, voting rights
Learning outcomes and assessment criteria
Learning outcomes
Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context Understand the effect of legal and political environments on business and service industries Understand the statutory requirements for establishing and developing a business and services operation.
On successful completion of this unit a learner will:
Assessment criteria for pass
LO1 Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context
The learner can:
1.1 discuss the structure and operation of the UK economy
1.2 analyse current government economic policy and its effect on business and services industries
1.3 discuss income, wealth, employment and occupational distribution in relation to the provision of business and services operations
1.4 assess the demographic trends that influence employment patterns in business and services industries
1.5 analyse the social structures of people employed in business and services industries
LO2 Understand the effect of legal and political environments on business and service industries
2.1 discuss the structure, operation and influence of local government
2.2 evaluate the role and influence of the EU, and its impact on business and services industries 2.3 assess the role of pressure groups and their political influence in relation to national and local issues
2.4 analyse the legal framework within the UK, identifying the main differences between the English and Scottish systems
2.5 evaluate the legislative process as it affects business and services industries at both local and national level
LO3 Understand the statutory requirements for establishing and developing a business and services operation
3.1 assess the different types and characteristics of business that operate within the business and services sector
3.2 discuss the legal processes necessary for formation and dissolution of a registered company
3.3 analyse the structure and processes which determine the responsibilities and control within a registered company
Guidance
Links
This unit can be linked with a number of units, including: • • Unit 3: Customer Service Unit 18: Facilities Operations and Management.
This unit also links to the following Management NVQ units:
A2: Manage your own resources and professional development
A3: Develop your personal networks
B2: Map the environment in which your organisation operates
B8: Ensure compliance with legal, regulatory, ethical and social requirements
B9: Develop the culture of your organisation
F12: Improve organisational performance.
Essential requirements
The section on legal and political environments will require formal input to present a comprehensive summary of issues, such as the structure, operation and influence of local government and the role and influence of the EU. Support from local political networks will be useful, but must be handled sensitively to avoid any risk of political bias. Once this has been achieved, further discussion and debate will extend learners’ thinking and enhance their approach to the development of knowledge and understanding. Statutory requirements will require formal input to establish the frameworks for different types of businesses and the procedures for establishing and dissolving businesses. Visiting speakers can be drawn from legal advisers such as solicitors and other sources of advice such as business counsellors and banking experts, as well as local business people who have direct experience of such activities. Debate and discussion can highlight advantages and disadvantages of different approaches. Most clearing banks offer business packs which would serve as a useful teaching resource. Additionally, Learning and Skills Councils and Chambers of Commerce can provide a wealth of information to complement learning activities.
Employer engagement and vocational contexts
Visiting speakers from national and multinational organisations will help to put this unit into context. Other invited speakers could include representatives from industry-led groups such as the Sector Skills Councils or the Learning and Skills Council. Tutors should develop links with appropriate local businesses, that can be used to provide real supporting materials to underpin various issues. Appropriate case study material will enhance delivery. For those learners with no previous knowledge of the appropriate industry, the unit will be more relevant if it is delivered following a period of industrial work experience. Learners will benefit from exposure to business and services commercial operations. Wherever possible, a practical approach should be adopted with the use of appropriate case studies.
