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Interpret product information. 2.1.Read and interpret general and specific details about the product and use information to meet sales or operational need.

01 / 10 / 2021 Essays & Coursework

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Unit Sector

Tourism

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Access product information.

1.1.Identify sales or operational need for product information.

1.2.Identify and use a range of methods to access sources of product information.

1.3.Select sources according to commercial agreements and specific needs.

1.4.Source specific product information to meet sales or operational need.

2. Interpret product information.

2.1.Read and interpret general and specific details about the product and use information to meet sales or operational need.

2.2.Interpret jargon or specifications in product information and apply accurately to sales or operational activity.

2.3.Identify and assess any customer, sales or operational risks that relate to the product.

2.4.Record and store information for future use.

3. Update product knowledge.

3.1.Obtain information to update own knowledge of product features on an ongoing basis.

3.2.Source and access information on current and emerging customer technologies.

3.3.Share new or updated product information with colleagues.




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