ELEMENT S | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Identify emergency or abnormal electric tram-driving situation | 1.1 | Emergency, potential emergency or abnormal situation is promptly recognised and assessed, and needs are prioritised in accordance with workplace emergency response plan/procedures |
1.2 | Implications of emergency, potential emergency or abnormal situation are evaluated in accordance with workplace requirements |
1.3 | Options for reporting the situation and/or taking action are considered in accordance with workplace procedures and regulatory requirements |
1.4 | Network Control Officer and relevant personnel are alerted to emergency, potential emergency or abnormal situation as required, in accordance with workplace operating and emergency procedures and plans |
1.5 | Communications are maintained with relevant personnel to determine appropriate course of action |
2 | Respond to emergency or abnormal electric tram-driving situation | 2.1 | Emergency, potential emergency or abnormal situation is responded to in accordance with workplace procedures, received instructions, regulatory requirements and emergency response plan |
2.2 | Hazardous substances and dangerous goods class and subsidiary risk information is identified |
2.3 | Safety incidents and emergencies are handled appropriately in accordance with established response plan and within limits of rail safety worker duty of care responsibilities |
2.4 | Responsibilities are fulfilled in accordance with workplace emergency response plan and code/regulatory requirements |
2.5 | Assistance is provided in controlling the site prior to and following arrival of emergency services |
2.6 | In an emergency, assistance is provided to other staff and emergency services personnel conducting initial scene survey |
2.7 | Directions of the Network Control Officer and controlling emergency services authority are followed and all possible assistance is provided in response to those directions |
2.8 | Incident reports are completed accurately in accordance with regulatory and workplace procedures |
3 | Arrange follow-on support and assistance | 3.1 | In an accident or illness, medical assistance and support is arranged as required in accordance with workplace procedures |
3.2 | First aid is provided until medical assistance arrives, within limits of own responsibility and competence in accordance with workplace procedures |
4 | Communicate with staff and passengers | 4.1 | Staff and passengers are provided with relevant, appropriate and timely advice on emergency and abnormal situations |
4.2 | Instructions are provided to relevant personnel and/or passengers in accordance with workplace procedures, consistent with the nature of the emergency or abnormal situation |
4.3 | Evacuation procedures for personnel and/or customers are explained and/or demonstrated as required in accordance with workplace procedures |
4.4 | Customer service and safety needs arising from emergency or abnormal situation are identified and acted on in accordance with regulatory and workplace requirements |
