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Question 1
1.
The following are types of budgets that supervisors are expected to implement EXCEPT FOR:
Answer
environmental scanning.
capital expenditures.
employee work hours.
revenue forecasts.
2 points
Question 2
1.
Strategic planning deals with all of the following EXCEPT FOR:
Answer
taking corrective action.
entire organizations.
overall goals.
product and service positioning.
2 points
Question 3
1.
American companies working to become “lean and mean” organizations by
cutting their staffs and reshaping their organizations are called:
Answer
downsizing.
centralized authorities.
bureaucratic organizations.
mechanistic organizations.
re-engineered.
2 points
Question 4
1.
Even though supervisors may perform operative tasks, they are still
part of management. This was made clear by the passing of the:
Answer
1932 Norris-La Guardia Act.
1935 Wagner Act.
1947 Taft-Hartley Act.
1959 Landrum-Griffin Act.
1991 Civil Rights Act.
2 points
Question 5
1.
The management function which involves monitoring activities to ensure that targets are being met is called ________.
Answer
planning
organizing
leading
controlling
directing
2 points
Question 6
1.
The number of employees a supervisor can efficiently and effectively direct is called:
Answer
span of control.
re-engineering of work.
total quality management.
division of work.
work simplification.
2 points
Question 7
1.
In dealing with employees, supervisors must recognize that they must be:
Answer
authority figures.
flexible and adaptable.
autocratic leaders.
self-centered.
individual decision makers.
2 points
Question 8
1.
Organizations have cut costs and streamlined their organizational design to respond better to customer needs by:
Answer
centralizing authority at the top.
requiring supervisors to maintain authority due to accountability.
delegating authority to support groups.
pushing decision-making authority down to the lowest level.
making middle managers less responsible.
2 points
Question 9
1.
Any hi-tech equipment, tools or operating methods that are designed to make work more efficient are called:
Answer
re-engineering.
technology.
downsizing.
leadership.
empowerment.
2 points
Question 10
1.
Common characteristics that are found in every organization include the following EXCEPT FOR:
Answer
it has a purpose.
it is comprised of people.
is grouped into a systematic structure
it has been organized by a union.
2 points
Question 11
1.
The concept of when we see things solely through our own eyes and within our perspectives is called:
Answer
cultural diversity.
re-engineering.
corporate downsizing.
acceptance of authority.
parochialism.
2 points
Question 12
1.
Tactical planning for management is defined as:
Answer
specific details on how overall goals are to be achieved.
broad details on specific goals to be achieved.
procedures for broad applications for line managers.
specific applications or rules for plant operations.
specific policies for the overall operation of the firm.
2 points
Question 13
1.
The bottom level in the pyramid is occupied by:
Answer
first-line supervisors.
middle management.
top-level management.
operative employees.
board of directors.
2 points
Question 14
1.
A flat structure that is used primarily by small businesses is called a:
Answer
simple structure.
line structure.
line and staff structure.
geographic structure.
process layout.
2 points
Question 15
1.
The following are all characteristics of an effective goal setting program EXCEPT FOR:
Answer
employees jointly determine specific performance objectives with their supervisors.
progress toward objectives is periodically reviewed.
rewards are allocated on the basis of their progress.
individuals have the responsibility to design the goal setting program.
works from the “bottom up” as well as the “top down.”
2 points
Question 16
1.
A bar graph with time on the horizontal axis and activities to be scheduled on the vertical axis is a:
Answer
PERT diagram.
flow chart.
quality control checkpoint.
Gantt chart.
graphic analysis.
2 points
Question 17
1.
Being a good supervisor means being concerned with both attaining goals and:
Answer
organizing and downsizing the organization.
controlling people and being unstructured.
doing so as efficiently as possible.
creating job sharing with dysfunctional occurrences.
coaching and mentoring hard physical assets.
2 points
Question 18
1.
Goal setting is the responsibility of the:
Answer
employee.
supervisor.
supplier.
customer.
competitor.
2 points
Question 19
1.
A supervisor who represents rights over individuals outside one’s own direct areas of responsibility has:
Answer
unity of command.
line authority.
staff authority.
functional authority.
chain of command.
2 points
Question 20
1.
A written document that identifies the enterpreneur’s vision and
describes the strategy and operations of a new venture by laying out the
proposed goals and activities is a(n):
Answer
business plan.
strategic plan.
operating plan.
decision tree.
2 points
Question 21
1.
Staff authority supports line authority in all of the following EXCEPT FOR:
Answer
servicing.
assisting.
directing.
advising.
2 points
Question 22
1.
The concept referring to the rights inherent in a supervisory position to give orders and expect the orders to be obeyed is:
Answer
responsibility.
accountability.
authority.
coordination.
work simplification.
2 points
Question 23
1.
E-business includes the following EXCEPT:
Answer
developing strategies for running Internet-based companies.
improving communication with supplier and customers.
collaborating with partners to electronically coordinate design and production.
identifying a different kind of leader to run a virtual business.
the challenge of finding unskilled people to build and operate Intranets and Web sites.
2 points
Question 24
1.
The design of any organization requiring top management to make decis
ions is called:
Answer
functional authority.
decentralized authority.
centralized authority.
employee empowerment.
staff authority.
2 points
Question 25
1.
A specific challenge for supervisors is recognizing the differences
that might exist among people. One of the first issues supervisors must
deal with is the perception of:
Answer
authoritarian leadership styles.
organized labor.
conflict management.
foreigners.
outsourcing.
2 points
Question 26
1.
Long-term plans cover a period of in excess of five years and tend to be developed by:
Answer
supervisors.
top executives.
middle-level managers.
sales directors.
operative employees.
2 points
Question 27
1.
A written statement of what a jobholder does, how the job is done, and why it is done is called a:
Answer
work standard.
job specification.
job classification method.
job description.
chain of command.
2 points
Question 28
1.
A systematic grouping of people brought together to accomplish some specific purpose is called a(n):-
Answer
stockholder.
manager.
joint venturer.
coach.
organization.
2 points
Question 29
1.
Responsibility without authority creates:
Answer
frustration and the feeling of powerlessness.
a feeling of control and exploitiveness.
excessive demands and coerciveness.
confidence and satisfaction.
dominance and decisiveness.
2 points
Question 30
1.
The following are reasons for employers to promote from within the
ranks of operative employees to first-line managers EXCEPT FOR:
Answer
job knowledge and experience.
familiarity with company policy.
knowing the people they will be supervising.
opposition to management.
2 points
Question 31
1.
A tight social framework in which people expect others in groups
which they are part of to look after them and protect them when they are
in trouble is referred to as:
Answer
individualism.
parochialism.
multi-cultural diversity.
legitimate power.
collectivism.
2 points
Question 32
1.
A radical or quantum change in an organization’s work process is commonly referred to as:
Answer
quality circles.
span of control.
work process engineering.
span of management.
unity of command.
2 points
Question 33
1.
Another way to think of supervisors are:
Answer
first-level managers.
middle managers.
top-level management.
operative management.
board of directors.
2 points
Question 34
1.
The largest group in the work force, regarded as career climbers, is called:
Answer
mature workers.
baby-busters.
status seekers.
social climbers.
baby-boomers.
2 points
Question 35
1.
Factors that help determine the span of control are:
Answer
employee’s abilities.
complexity of employee’s activities.
varied job duties.
department’s formal rules and regulations.
All of these
2 points
Question 36
1.
In almost any discussion of performance by supervisors in an organization, the focus will generally turn to the topic of:
Answer
informal discussion.
productivity.
strategic objectives.
strategic planning.
acquisitions and mergers.
2 points
Question 37
1.
A principle that states that a subordinate has only one supervisor to whom he or she is directly responsible is called:
Answer
span of control.
unity of command.
functional authority.
work simplification.
division of work.
2 points
Question 38
1.
An obligation organizations have to the public-going beyond the law and profit making is:
Answer
corporate downsizing.
a union free plant.
profit maximization.
social responsibility.
return on investment.
2 points
Question 39
1.
Supervisors are obligated to achieve their unit’s goals, keep costs
within budget, follow organizational policies, and motivate their
subordinates through obligations called:
Answer
units of command.
responsibility.
line authority.
accountability.
functional authority.
2 points
Question 40
1.
Plans that can be used over and over again by managers faced with recurring activities are:
Answer
single-use.
standing.
procedural.
production bottlenecks.
self-directing and self-controlling applications.
2 points
Question 41
1.
A technique that can be used for processing customers as well as products is known as:
Answer
scalar chain.
process departmentalization.
individualized departmentalization.
control departmentalization.
unity of command.
2 points
Question 42
1.
An organization in which similar and related occupational specialties are grouped together is referred to as a:
Answer
bureaucratic organization.
functional structure.
mechanistic organization.
quality circle.
self-managed teams.
2 points
Question 43
1.
The controlling function includes all of the following EXCEPT FOR:
Answer
resolving conflicts among members.
monitoring.
comparing.
correcting constitutes.
2 points
Question 44
1.
A philosophy of management that is driven by customer needs and
expectations that is taking place in both business and the public sector
is called:
Answer
Theory X management.
continuous improvement.
scientific management.
human resource management.
human resource capital.
2 points
Question 45
1.
Group departments are created based on the following EXCEPT FOR the:
Answer
degree of job specialization.
work functions being performed.
product or service being offered.
target customer or client.
geographic territory being covered.
2 points
Question 46
1.
Once the organization structure is in place, a supervisor must
identify the tasks to be done, combine them into jobs, and then
formalize the process through a:
Answer
scalar chain.
bureaucratic organization.
job description.
chain of command.
matrix organization.
2 points
Question 47
1.
Individuals comprised of males, females, whites, blacks, Hispanics,
Asians, Native Americans, the disabled, homosexuals, straights, and the
elderly are called:
Answer
homogeneous society.
ethnocentrism.
polocentrism.
work force diversity.
geocentrism.
2 points
Question 48
1.
“W
e promote from within whenever possible” is a:
Answer
procedure.
rule.
single-use plan.
mission statement.
policy.
2 points
Question 49
1.
Goal setting makes objectives:
Answer
operational.
specific.
unattainable.
positive.
standing.
2 points
Question 50
1.
Planning occurs in three time frames which are listed below EXCEPT:
Answer
short-term plans.
intermediate-term plans.
quick-term plans.
long-term plans.