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Learning outcomes
There are two outcomes to this unit. The learner will:
1. Understand the management of underperformance in the workplace
2. Be able to manage individuals’ performance in the workplace
Outcome 1 Understand the management of underperformance in the workplace
The learner can:
1 explain typical organisational policies and procedures on discipline, grievance and
dealing with underperformance
2 explain how to identify causes of underperformance
3 explain the purpose of making individuals aware of their underperformance clearly but
4 sensitively
5 explain how to address issues that hamper individuals’ performance
6 explain how to agree a course of action to address underperformance
Outcome 2 Be able to manage individuals’ performance in the workplace
The learner can:
1 agree with team members specific, measurable, achievable, realistic and time-bound
(SMART) objectives that align to organisational objectives
2 delegate responsibility to individuals on the basis of their expertise, competence, skills,
knowledge, and development needs
3 apply motivation techniques to maintain morale
4 provide information, resources and ongoing mentoring to help individuals meet their
targets, objectives and quality standards
5 monitor individuals’ progress towards objectives in accordance with agreed plans
6 recognise individuals’ achievement of targets and quality standards
7 adhere to organisational policies and procedures, and legal and ethical requirements
when managing
