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Learner Handbook
Level 5 Diploma in
Leadership and Management
June 2015
Contents
Welcome. 4
The Optima Partnership. 4
Institute of Leadership and Management (ILM). 4
Programme entry requirements and enrolment. 5
Programme Overview.. 5
Aims and Objectives. 5
Programme Units. 6
Assessment. 6
Unit and Assignment Content. 7
Learning Approach and Resources. 10
Recommended Reading List. 10
Policies and Procedures. 10
Feedback on the quality of the learning experience. 10
Appendices. 12
Appendix 1 – Assessment Criteria for assignments 1 - 7. 12
Appendix 2 – Example Assessment Criteria. 15
Appendix 3: Complaints and Appeals Policy. 19
Appendix 4: Equal Opportunities Policy. 21
Appendix 5: Customer Satisfaction Feedback. 25
The Optima Partnership and course tutors would like to welcome learners to this Diploma Programme in Leadership and Management designed to help those seeking personal and professional development to achieve exceptional outcomes for their organisations and their learners.
We work with ambitious organisations and individuals who believe that their success ultimately depends on the talent of their people or on the level and degree to which individuals apply them-selves to their personal and professional development. We absolutely believe in the potential of people and we are committed to helping organisations and individuals to succeed by developing personal and professional capacity.
We bring a wealth of successful real world leadership and management practices, skills and knowledge and combine it with rigorous academic standards and research to create compelling and challenging development programmes focused on delivering successful outcomes for our learners and their organisations.
All our partners selected to support learners during this programme have extensive Leadership and Management experience with the education sector and the wider public service arena and have experience that includes creation of post-graduate programmes, tutoring and lecturing, provision of consultancy services. The principle tutors for this programme are:
· Rupert Groves: Programme Director responsible for the overall management of the programme.
o Rupert can be contacted on: 0845 5080890, or 07966453188, [email protected]
· Mark Holbourn: Tutor and programme authority
o Mark can be contacted on: 05601 784263 or 07545 377245, [email protected]
This programme is accredited by the Institute of Leadership and Management (ILM) which is the UK`s largest awarding organisation for qualifications in leadership, management, coaching and enterprise. The ILM work with over 2,500 approved centres, including private training providers, and further and higher education colleges. Around 92,000 learners register for ILM qualifications every year, well over half of all UK qualification-based management training, at all levels. In addition, the ILM is a professional body with over 30,000 practising managers as members.
Learners will be admitted to the programme either;
· By being nominated by their employing organisation
· By self-nomination, or
· By being offered a sponsored place by Optima Ltd or another organisation
The application form, duly completed and signed will be submitted to the programme director. Each learner will receive an email welcoming them to the programme and a unique ILM learner reference number will be allocated once registration is complete. Each learner, once in possession of their unique learner number will be able to join the ILM as a learning member giving access to useful development resources.
The programme induction forms an important part of the programme and will ensure that learners understand the:
• Aim and format of the programme
• Assessment process and requirements
• Resources and learner support
• Expectations of, and benefits to, the individual and where relevant, their employer
• Roles and responsibilities of centre staff, the learner and the ILM
• Information on equal opportunities, appeals procedures, plagiarism, any special considerations etc.
This Diploma programme has been designed to conform to the assessment requirements of the Institute of Leadership and Management (ILM) VRQ Level 5 Diploma in Leadership & Management and will equip the learners with the knowledge, understanding and skills to deliver outstanding Leadership and Management within work and life. The programme is constructed around a series of face-to-face sessions that are linked with on-line units, including reading, exercises, tutorials and discussions, which combine to provide the student with many opportunities to acquire and demonstrate their learning within the context of their own organisations.
The qualification aims to offer individuals the opportunity to explore Leadership and Management on an academic and practical level and to gain knowledge, understanding and skills that will enable the learner to operate confidently within leadership roles. On completion of this programme the student will be able to:
· Demonstrate knowledge, understanding and skills in delivering outstanding leadership and management both in theory and in practical delivery terms
· Take personal responsibility to successfully deliver personal and business work objectives and contribute to the achievement of personal departmental and organisational goals
· Deliver professional presentations with confidence
· Manage and deliver on projects to enhance business outcomes
· Apply theoretical concepts and models of excellence to enhance relationships, lead and manage people
· Confidently communicate with a diverse range of internal and external customers to deliver consistently outstanding service
· Understand and manage all aspects of ‘change’ with the work and life
· Plan and manage own continuous professional development.
The programme consists of 106 guided learning hours spread over seven mandatory units. The table below demonstrates the course structure and the schedule of assignments with assessment criteria will be issued at point of induction. Assessment criteria overview can be seen at appendix 1 below.
In addition to the core guided learning hours the learner is expected to commit additional hours for self-directed study and is required to complete the programme within a maximum of twelve months from enrolment. However it is expected that learners will typically complete the course within an academic year, beginning in September and finishing in July. A final post-course assignment invites the learners to evidence continuing transference of learning into the workplace.
To be awarded the VRQ Level 5 Diploma in Leadership and Management learners are required to gain forty credits by scoring a minimum of 50% in each of the assessment criteria attached to each of the assessed assignments in the seven units detailed above. All of the assessment criteria can be viewed in the unit descriptor documents an example of which can be seen at Appendix two as well as in the schedule of assignment which can be found in Appendix 3.
The credits gained during this programme may contribute toward other qualifications, courses and programmes that use the vocational Qualifications and Credit Framework (QCF), for example the VRQ qualifications offered by the ILM or City & Guilds. For further details of the QCF please refer to the following website, www.ofqual.gov.uk or visit the ILM website (www.i-l-m.com)
The programme structure is set out in diagram 1 below which outlines how the units, assessments and on-line modules fit together.
Diagram 1: Programme Outline (VLE = Virtual Learning Environment, an on-line computerised system to enable flexible distance learning activity) (Rupert – in absence of VLE should we remove brackets
The following outlines the unit aims within the programme and assignment detail is referred to later within the appendices.
Prior to day one of the programme learners will be invited to undertake the following to support early programme group work;
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A
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Complete the Optima 360o assessment
NB - Instructions will be emailed to the learner.
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B
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Complete the OPP MBTI inventory
NB - Instructions will be emailed to the learner.
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C
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Complete the Life Chapters
NB - Instructions will be emailed to the learner.
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D
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Complete the on-line Leadership questionnaire
NB - Instructions will be emailed to the learner.
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1. 8607-408 Management Communication: This unit enables learners to;
a. Understand the importance of effective communication in management
b. To be able to effective communication skills as a reflective manager.
Assignment 1 invites learners to produce a report to discuss: ‘Management Communication’
2. 8607-521 Managing own continuing professional development: This unit enables the learner to:
a. Review personal and work-related development experiences, aims, objectives and priorities
b. Undertake and evaluate planned development activities
c. Review and reflect on learning and its effect on workplace performance
Assignment 2 invites learners to produce a report to discuss; ‘Managing my own continuing professional development’
3. 8607-404 - Delegating authority in the workplace: This unit enables learners to:
a. Understand the benefits of delegation
b. Be able to learner effectively in the workplace
c. Be able to improve own ability to learner and empower others
Assignment 3 invites learners to produce a report to discuss; ‘Delegating authority in the workplace’
4. 8607-417 - Managing and implementing change in the workplace: This unit enables learners to;
a. Understand the reasons for change in an organisation
b. Be able to manage and implement change in the workplace
Assignment 4 invites learners to produce a report to discuss; Managing and Implementing Change in the Workplace
5. 8607-520 - Assessing Your Own Leadership Capability and Performance: This unit enables learners to;
a. Understand leadership styles within an organisation
b. Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals
c. Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals.
Assignment 5 invites learners to produce a report to discuss; Assessing your own Leadership Capability and Performance
6. 8607-511 - Managing projects in the organisation: This unit enables learners to;
a. To be able to manage a project in an organisation
b. To be able to evaluate own ability to manage a project
Assignment 6 invites learners to produce a report to discuss and describe;
a. Aim and key objectives of a project
b. Business drivers and justification
c. Project planning, including:
- Current status of key tasks, milestones
- Risks and mitigating action
- Resources and financial perspective
- Assessment of the current project status
N.B. Much of the work supporting the above assignment also informs the journey to achieving 8607-518 below.
7. 8607-518 - Making professional presentations: The purpose of this unit is to develop knowledge and understanding of making professional presentations as required by practising or potential middle management. The unit enables learners to:
a. Be able to plan a professional presentation
b. Be able to deliver a professional presentation
c. Be able to evaluate own ability to make professional presentations
Assignment 7 invites learners to create a 15 – 20 minute programme project presentation and be prepared to answer questions for 10 minutes.
During the course of the year you will have been creating, evaluating, implementing and reviewing your work-based projects. This element of your diploma programme is quite difficult for our external verifiers to formally assess as the elements of evidence can be gathered from many parts of your year-long programme. To this end please use the pro-forma evidence matrix produced for you in your USB material to support your final submission of evidence in this unit. Your final presentation will also have a short section subject of video recording, again, this supports our ability to furnish evidence to our external verifier.
8. A personal post-programme learning and development assessment: The purpose of this final unit with assignment is to evidence continuing transference of learning into the workplace. The unit includes a post programme 360 degree review.
Assignment 8 invites learners to produce a report entitled: “The Optima Genesis Diploma Programme: A discussion of my development journey and the transference of learning into the workplace”
