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Direct observation of actual and simulated work practice 


01 / 10 / 2021 Diploma of Hospitality

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This unit develops the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. On successful completion of this unit, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


Details of Learning Activities

The student learning experience will be facilitated through participation in a range of activities: 
 
Group discussion 

Research assignments

Guest speakers

Oral and/or written questions on "What if?" scenarios

Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations
Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency. 

Work placement
Your program consists of a combination of learning activities through a range of delivery methods including: face to face teaching, online activities and Directed Study and you are expected to participate in professional placement. You work independently to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit.


Teaching Schedule

Teaching schedule 
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources
Semester 2


Week 1
Relevant government legislation affecting aspects of business operations
Anti discrimination legislation
Ethical principles and codes of practice
Evidence Guide
E1. , E2.

Week 2
Privacy laws
Occupational health and safety (OHS)
Environmentally sustainable work practices
E1., E2.

Week 3
Organisational policies, plans and procedures related to workplace communication
E1, E2. 
Week 4 
Workgroup member responsibilities and duties, and relationship to individual responsibilities
and duties.
Assessment Task 1: Evidence Guide
E1, E2

Week 5
Communication skills 
Teamwork
Working with diverse abilities
E2, E3
Week 6
Culturally appropriate communication
E2, E3

Week 7
Challenges and issues working with others
E2, E3

Week 8
Strategies to effectively work with others
Developing effective workplace relationships
E3 . E4

Week 9
Contributing to workplace groups
Progress interview
E1, E2, E3, E4

Week 10
Dealing with issues, problems and conflict 
E4
Assessment Task 2 - Project 1 – Research/Q&A

Week 11
Instructional writing
E3, E4

Week 12
Interpreting information
E3, E4

Week 13
Technology skills relevant to the workplace
E2
Week 14
Methods of feedback
E3

Week 15
Giving and acting on constructive feedback 
Assessment Task 3: Project 2 Oral Presentation 
E3

Week 16
Strategies to support teams
E4

Week 17-18
Reflecting and reviewing experiences of working effectively with others

E1, E2, E3, E4
Assessment interview – review folio of final assessments e.g : Evidence Guide, Project 1 and 2, Evidence of practical experience working effectively with others; e.g Observation/Demonstration, Third Party, 
 


Learning Resources

Prescribed Texts


References


Other Resources

TEXTS AND EQUIPMENT
There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick and City Library very cheaply)
• USB (Memory stick)


Overview of Assessment

This unit is part of an integrated program. You must demonstrate critical aspects for assessment and evidence required to demonstrate competency in this unit. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 
• Oral or written questioning 
• oral presentations
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.

The Student Charter www.rmit.edu.au/about/our-education/supporting-learning-and-teaching/student-charter/summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.

Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at: http://www1.rmit.edu.au/browse;ID=qwxbqbg739rl1


Assessment Tasks

Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 
• Direct observation of actual and simulated work practice 

• Oral or written questioning 

• Assignments and projects 

• Presentation of a portfolio of evidence which may comprise of documents, and/or photographs and/or video and audio files 

• Review of work produced through work-based or course activities 

• Third-party feedback from a work supervisor/employer 

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this unit are assessed using the following competency based results:
CA – Competency achieved
NYC – Not Yet Competent


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. 
These are available from the course contact person (stated above).

Other Information

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
 

Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. www.rmit.edu.au/policies/academicprogress
 

Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students will be asked to attend mid semester interviews with relevant teachers and Program Coordinator.



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