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Communicate information about routine tasks, processes, events or skills Appropriate form of communication is selected and used to meet required purpose
01 / 10 / 2021
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Unit Sector
Not applicable.
Elements and Performance Criteria
ELEMENT S | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Communicate information about routine tasks, processes, events or skills | 1.1 | Appropriate form of communication is selected and used to meet required purpose |
1.2 | Effective listening skills are used |
1.3 | Questions are used to gain additional information and to clarify understanding |
1.4 | Sources of information relevant to communication are identified |
1.5 | Information is selected and sequenced correctly |
1.6 | Verbal and written reporting is undertaken as required |
1.7 | Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups |
2 | Participate in group discussions to achieve appropriate work outcomes | 2.1 | Responses are sought from and ideas are shared with others in the group |
2.2 | Constructive contributions are made in terms of the process involved |
2.3 | Goals or outcomes are communicated and/or recorded |
3 | Represent group views to others | 3.1 | Group views and opinions are interpreted and clarified as required |
3.2 | Context of and reasons for representing group views to others are confirmed and explained |
3.3 | Groups views and opinions are accurately reflected in representation to others |