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Workforce Development – Diversity
Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Analyse own organisation’s international education practices using theoretical models of culture
1.1 Define the key elements of culture and cultural diversity from a range of perspectives
1.2 Investigate and analyse interaction between the key elements of culture and cultural diversity
1.3 Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices
2 Evaluate cultural features of selected countries relevant to the business of education
2.1 Describe significant events that have shaped the identity of selected countries
2.2 Research and profile key characteristics of education and training systems in selected countries
2.3 Analyse and describe broad cultural differences in learning behaviour in selected countries
2.4 Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries
2.5 Compare and contrast distinguishing features of business practices in selected countries
3 Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting
3.1 Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity
3.2 Evaluate potential impact of improved cross-cultural awareness on personal, educational and commercial interactions
3.3 Apply formal and informal coaching and training strategies to improve organisational cross-cultural communication practices and strategies
3.4 Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting