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Adapt business operations to manage the crisis. 3.1.Develop and implement emergency operational plan to manage the crisis.
01 / 10 / 2021
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Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify and acknowledge the crisis.
1.1.Consider impacts on business operation through early identification of triggers for a downturn in business.
1.2.Access and interpret information relevant to crisis.
1.3.Identify and acknowledge internal and external crises.
2. Assess impacts on the viability of the business.
2.1.Involve key people in assessment of crisis.
2.2.Review organisational documents to determine current financial and operational status of business.
2.3.Produce new financial forecasts based on known information about crisis.
2.4.Produce a range of forecast options based on reasonable and worst case predictions of impacts.
2.5.Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.
2.6.Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.
3. Adapt business operations to manage the crisis.
3.1.Develop and implement emergency operational plan to manage the crisis.
3.2.Involve key people in managing business crisis and integrate their perspectives.
3.3.Implement accepted recommendations for changing business operations.
3.4.Communicate new practices to key people including external suppliers.
3.5.Re-align staffing arrangements to control wage costs.
3.6.Gain staff confidence in current managerial activity and commitment to the business in crisis.
3.7.Re-align products and services to meet current market needs.
3.8.Re-negotiate with suppliers to achieve optimum profitability during crisis.
3.9.Implement promotional and public relations activities to ensure consumer confidence.
4. Monitor and evaluate business operations.
4.1.Monitor business activity and profitability throughout all stages of crisis.
4.2.Seek internal and external feedback on effectiveness of emergency business operations.
4.3.Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.
4.4.Continually adapt business operations to ensure business continuity.