Act as a positive role model through individual performance

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Model high standards of performance and behaviour.

1.1 Act as a positive role model through individual performance.

1.2 Show support for and commitment to organisational goals in day to day work performance.

1.3 Treat people with integrity, respect and empathy.

2. Develop team commitment and cooperation.

2.1 Develop and clearly communicate plans and objectives  in consultation with the team .

2.2 Make plans and objectives consistent with organisational goals.

2.3 Communicate expectations , roles and responsibilities  of team members to encourage people to take responsibility for their work.

2.4 Encourage teams and individuals to develop innovative approaches  to work.

2.5 Identify, encourage, value and reward individual and team efforts and contributions.

2.6 Model and encourage open and supportive communication  within the team.

2.7 Seek and share information  from the wider enterprise environment with the team.

2.8 Represent team interests in the wider environment.

2.9 Seek feedback  from team members and implement changes within the bounds of organisational goals and policies.

3. Manage team performance.

3.1 Delegate tasks and responsibilities, identify barriers to delegation and implement processes to overcome them.

3.2 Evaluate the skills of team members and provide opportunities for individual development .

3.3 Monitor team performance to ensure progress towards achievement of goals.

3.4 Provide mentoring and coaching to support team members.

3.5 Motivate individuals and teams to achieve optimum performance.

3.6 Provide recognition and reward  for team achievements.

This section describes the skills and knowledge required for this unit.

Required skills 

• communication skills to provide effective support and motivation to a team and overcome communication barriers
• literacy skills to:

• read and interpret a wide range of operational workplace information
• write clear and articulate team plans

• planning and organising skills to ensure activities and initiatives important to team development are integrated into own work planning
• problem-solving skills to identify skill deficiencies and provide opportunities for individual development 
• self-management skills to take responsibility for team outcomes
• teamwork skills to represent team interests in the wider organisation environment.

Required  knowledge 

• roles of and functions performed by supervisors and managers
• different leadership styles
• characteristics of effective leadership
• principles of teamwork, including:

• characteristics of effective teams
• roles and attributes of team members
• organisation of teams
• potential team problems
• benefits of effective teamwork

• role and theories of motivation
• group dynamics
• types of organisational plans and planning processes.