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3. Monitor gaming activities. 3.1.Summarise and analyse gaming data and prepare recommendations.

01 / 10 / 2021 Essays & Coursework

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Unit Sector

Hospitality

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop gaming activities.

1.1.Research gaming requirements based on customer preferences, budget, location and organisational objectives.

1.2.Identify and research information on potential gaming activities and products.

1.3.Select gaming products suited to the venue and purpose.

1.4.Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements.

1.5.Investigate computer applications for gaming, and set up and implement appropriate systems and records.

1.6.Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.

1.7.Establish resource requirements, including staffing, furniture, equipment and fittings, and training.

2. Develop and maintain a gaming venue.

2.1.Design a plan for the gaming floor according to venue capability.

2.2.Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations.

2.3.Analyse appropriate systems where required.

2.4.Plan pre-installation, including staffing and training, and location and operation of equipment and service design.

2.5.Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.

2.6.Procure and install furniture, equipment and fittings.

2.7.Monitor gaming location for effective operation and modify as required.

3. Monitor gaming activities.

3.1.Summarise and analyse gaming data and prepare recommendations.

3.2.Develop reports on gaming activities and submit to appropriate personnel.

3.3.Analyse gaming operations problems and develop strategies for enhanced performance.

3.4.Match data against key performance indicators and benchmarks.

4. Develop promotional activities for gaming.

4.1.Conduct research to determine suitable promotional activities.

4.2.Formulate promotional activities based on business and customer needs.

4.3.Develop action plans and evaluation mechanisms for promotional activities.

5. Organise and monitor security for gaming venue.

5.1.Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions.

5.2.Ensure that appropriately trained security personnel are employed.

6. Ensure business compliance.

6.1.Identify and meet legal obligations for gaming activities.

6.2.Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees.





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