This paper circulates around the core theme of 2.Understand behavioural approaches for getting results through people together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 99. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.
Every successful candidate can at the end of this unit:
- Analyse how the design of management systems is influenced by human behaviour and vice versa
- Evaluate how management styles, culture and organisational structure impact on quality performance
- Evaluate different approaches to leadership and motivation and their impact on quality
- Evaluate goal setting and give examples to illustrate its influence on people’s behaviour
- Evaluate different methods for communication in quality management
- Recommend appropriate communication methods for different quality management applications
Indicative content:
- Principles of leadership and motivation
- Group dynamics
- Self directing work teams and Kaizen
- Types of participative performance improvement activities including multi function teams, voluntary improvement activities and suggestion schemes
- Influence of the quality gurus on work organisation
- Professor Ishikawa – combining craftsmanship with division of labour to create synergy
- Each of Dr Deming’s and Crosby’s 14 points
- Juran’s ‘overcoming resistance to change’
- Feigenbaum quality responsibility
- Organisational support for team activities
- Steering committees, quality councils and other considerations for the support of participative approaches
- Facilitation and management support for team-based improvement activities
- Training facilitators, team leaders and team members
- Communication
- One-to-one versus one-to-many
- Interactive versus non-interactive
