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2. Advise customers on TAB operations and regulations. 2.1.Advise customers on TAB procedures according to legislative requirements and organisational procedures.

01 / 10 / 2021 Essays & Coursework

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Unit Sector

Hospitality

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Set up a TAB outlet.

1.1.Carry out opening procedures according to TAB guidelines and organisational procedures.

1.2.Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.

1.3.Ensure cleanliness, temperature and lighting of TAB environment.

2. Advise customers on TAB operations and regulations.

2.1.Advise customers on TAB procedures according to legislative requirements and organisational procedures.

2.2.Respond to customer queries, requests and complaints according to organisational standards.

3. Operate TAB betting machine.

3.1.Follow TAB operations and administration manuals for operating a TAB betting machine.

3.2.Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.

4. Update daily racing activity information.

4.1.Obtain information on daily racing activities through appropriate sources.

4.2.Update wall lists as new information is received.

5. Perform TAB terminal accounting and security procedures.

5.1.Balance dockets for cash payments.

5.2.Pay out correct winnings to customers.

5.3.Verify large payments according to organisational procedures.

5.4.Monitor security of cash and venue according to organisational procedures.

5.5.Observe customers and onlookers and note and report unusual practices promptly.

5.6.Complete end-of-shift balance according to organisational procedures.

6. Clean and maintain TAB equipment.

6.1.Clean machines according to TAB guidelines and work health and safety regulations.

6.2.Make simple machine repairs with minimum disruption to customers and according to TAB specifications.

6.3.Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.



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