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Unit Sector
Hospitality
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Open table. | 1.1.Check approved equipment is on the table and in working order and positioned according to organisational rules and procedures. 1.2.Check drop box is attached to table. 1.3.Open and balance chip float according to approved documentation and organisational procedures. 1.4.Identify and report variances in chip float. |
2. Handle chips efficiently and effectively. | 2.1.Handle chips according to chip work procedures. 2.2.Use correct chip and stack values when accepting wagers and paying winnings. 2.3.Maintain chip float in an orderly manner during game operation. |
3. Operate Big Wheel games. | 3.1.Make Big Wheel announcements and hand signals. 3.2.Spin wheel according to game rules, organisational procedures and variations. 3.3.Operate Big Wheel equipment according to design functions and manufacturer instructions. 3.4.Conduct game at appropriate pace according to organisational standards. |
4. Accept wagers and pay winnings. | 4.1.Accept or refuse permitted wagers according to organisational procedures and variations. 4.2.Determine winning and losing wagers. 4.3.Remove losing wagers according to organisational procedures. 4.4.Pay and witness winnings according to organisational procedures. 4.5.Conduct financial transactions according to organisational procedures. |
5. Deal with gaming irregularities. | 5.1.Identify and respond to irregularities or non-compliance according to organisational procedures and approved game rules. 5.2.Recognise emergency and potential emergency situations promptly, and take required actions within scope of individual responsibility and according to security procedures. |
6. Monitor and respond to suspicious play or behaviour during gaming activities. | 6.1.Monitor gaming activities and watch for indicators of suspicious play or behaviour. 6.2.Follow organisational procedures and approved rules for handling instances of suspicious activity. 6.3.Maintain integrity of the game according to approved rules of the game. |
7. Work at the table safely. | 7.1.Maintain correct posture and stance at the gaming table during game operation. 7.2.Use correct stretches and exercises at appropriate times according to organisational work health and safety requirements. 7.3.Identify indicators where customer verbal or non-verbal behaviour may adversely affect own mental or physical wellbeing and apply organisational procedures in response. |
8. Close games. | 8.1.Notify table closure according to approved organisational rules and procedures. 8.2.Reconcile chip float and document the count according to organisational procedures. 8.3.Account for and secure table gaming equipment according to approved procedures. |
