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1. Source and use industry information. 1.1.Identify sources of information on the structure and operation of the hospitality industry

01 / 10 / 2021 Essays & Coursework

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Unit Sector

Hospitality

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use industry information.

1.1.Identify sources of information on the structure and operation of the hospitality industry.

1.2.Access specific information of relevance to the hospitality industry to assist operational duties.

1.3.Obtain information on features of current and emerging hospitality products and services relevant to job role.

1.4.Use knowledge of the hospitality industry and its products and services to enhance the quality of work performance.

2. Source and use compliance information.

2.1.Obtain information on laws specifically relevant to the hospitality industry, and work compliantly.

2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation.

2.3.Access information on career planning and equal employment opportunity (EEO) law.

2.4.Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices.

3. Source and use information on hospitality technology.

3.1.Source and access information on current and emerging technologies that impact on operational duties.

3.2.Use information on technology to suggest new and improved workplace practices.

3.3.Use current and emerging technology in day to day work activities.

4. Update personal and organisational knowledge of the hospitality industry.

4.1.Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.

4.2.Monitor current issues and trends for the industry.

4.3.Share updated information with colleagues.



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