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1. Determine and record details of lost or found item. 1.1.Obtain and verify descriptions and relevant details of lost or found item.

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Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and record details of lost or found item.

1.1.Obtain and verify descriptions and relevant details of lost or found item.

1.2.Tag found item and place in designated location.

1.3.Use lost and found register to record details of item.

2. Assist customer with lost or claimed item.

2.1.Conduct all communication with property owner in a professional manner.

2.2.Provide details of organisational procedures and obligations for lost or found item. 

2.3.Investigate and trace lost item.

2.4.Investigate and confirm ownership of found item.

2.5.Verify claimant identification before release of found item.

2.6.Obtain claimant signature for collection of claimed item.

3. Complete end of shift duties.

3.1.Update lost and found register to reflect investigation and collection of items.

3.2.Complete lost and found reports  according to organisational procedures.

3.3.Recommend improvements to lost and found procedures as required.



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