1. Calculate costs of products and services. 1.1.Create records to administer customer details and requirements.

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Calculate costs of products and services.

1.1.Create records to administer customer details and requirements.

1.2.Source, select and interpret product and costing information to prepare quotation.

1.3.Negotiate costs with suppliers according to commercial agreements and relationships, and within scope of individual responsibility.

1.4.Calculate commissions or mark-up net costs according to organisational procedures to determine a profitable selling price.

1.5.Calculate any additional taxes, special fees and other charges.

1.6.Calculate any required currency conversions.

1.7.Calculate final cost of product or service package or itinerary.

1.8.Check product or service package or itinerary calculation against all individual product and service components.

1.9.Keep detailed records of method of calculation, according to organisational formats.

2. Provide quotations to customer.

2.1.Prepare quotation to reflect required customer inclusions.

2.2.Promptly provide quotation to customer according to organisational procedures and formats.

2.3.Include accurate details of cost of product and service provision, and conditions and limitations of quotation.

2.4.Offer secondary quotations with options, as appropriate.

2.5.Record details of quotation accurately and file according to organisational procedures.

2.6.Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

3. Update and record quotations.

3.1.Adjust and update quotations to take account of changed requests or arrangements.

3.2.Provide most up-to-date quotation to customer inclusive of current conditions and limitations.

3.3.Record all details of adjusted quotations and file.