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Unit Sector
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Monitor passenger behaviour | 1.1 | Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour |
1.2 | Potential problem situations are quickly identified and steps are taken to defuse the situation in accordance with agreed procedures |
1.3 | Incidents that breach legislation are identified and appropriate action is taken |
1.4 | Surveillance equipment is operated within legal and workplace parameters |
2 | Identify and resolve disruptive/unlawful activity | 2.1 | Nature of disruptive/unlawful behaviour is accurately assessed and, where possible, conflict is resolved using relevant conflict resolution strategies |
2.2 | Hazards are identified, risks are assessed and control measures are implemented |
2.3 | Procedures are followed to isolate offender/s and to minimise disruption to other passengers where appropriate |
2.4 | Assistance is sought from other staff and external support services as required |
2.5 | Situation is resolved and follow-up action is implemented in accordance with appropriate workplace rules, regulations and guidelines |
3 | Take action to control unlawful behaviour | 3.1 | Assistance is sought from other staff and external support services as required |
3.2 | Nature of offence and behavioural consequences are clearly communicated to offender/s |
3.3 | Staff involvement in apprehending offender/s is undertaken within legal and workplace parameters |
4 | Report and document incident/s | 4.1 | Incidents are reported using appropriate document format in accordance with workplace policies and procedures |
4.2 | Documentation is drafted in accordance with workplace rules, regulations and guidelines |
