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Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify recruitment needs.
1.1.Identify recruitment needs based on monitoring of service and efficiency levels in the organisation.
1.2.Consult colleagues about staffing needs and job descriptions.
1.3.Obtain approval for recruitment according to organisational recruitment policies.
1.4.Use job descriptions to develop clear and concise selection criteria.
1.5.Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position.
2. Administer recruitment.
2.1.Choose and organise selection processes taking into account job skill requirements.
2.2.Create and disseminate advertisements for positions.
2.3.Process applications according to organisational policy.
2.4.Review applications against selection criteria and choose applicants to progress to interview.
2.5.Inform unsuccessful applicants of decisions and provide other recruitment information in appropriate media within reasonable timeframes.
2.6.Establish any special needs and make necessary arrangements for those progressing.
2.7.Document and file recruitment records and decisions according to organisational policy.
3. Select staff.
3.1.Use selection criteria as the basis for selection, ensuring merit-based selection and adherence to equal employment opportunity principles and law.
3.2.Participate in selection processes.
3.3.Evaluate applicants for customer service attitude and experience to ensure a fit to the position.
3.4.Select people according to their attitude, aptitude and fit to the existing organisational culture.
3.5.Communicate selection recommendations to appropriate colleagues.
3.6.Make employment offers according to organisational procedures.
3.7.Advise new employees about employment details according to organisational policy.
3.8.Create and maintain accurate, clear and complete records of the selection process.
4. Plan and organise induction programs.
4.1.Plan content and format of induction programs to reflect organisational objectives and policies.
4.2.Include all appropriate information in induction programs according to organisational policy.
4.3.Liaise with operational colleagues to ensure induction programs are implemented in a manner that minimises operational disruption.