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Management and Leadership – Project Management
Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Communicate effectively with stakeholders
1.1 Identify and document program stakeholders and their communication needs as they apply to the given program of work
1.2 Engage with pertinent stakeholders and agree on communication approaches in accordance with organisational policies and procedures
1.3 Communicate information as planned and address identified variances
1.4 Monitor communication interfaces among constituent projects, aligning to relevant program objectives
2. Facilitate stakeholder commitment
2.1 Investigate, document, and consider the interests and expectations of pertinent stakeholders when making program decisions
2.2 Develop and implement approaches to influence ongoing stakeholder commitment, in accordance with organisational policies and procedures
2.3 Accommodate differing stakeholder interests and expectations, escalating where necessary
2.4 Share evolving stakeholder interests and expectations across the program
3. Assess effectiveness of stakeholder engagement
3.1 Conduct analysis of interactions with pertinent stakeholders and document outcomes to reach desired outcomes
3.2 Assess effectiveness of stakeholder interaction in line with program objectives and organisational policies and procedures
3.3 Develop plan for future stakeholder engagement based on findings of analysis conducted