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Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish contract
1.1 Determine boundaries of the contract
1.2 Document contract details and provide a copy to the client and vendor for review
1.3 Obtain client and vendor feedback to clarify problems and misunderstandings
1.4 Facilitate negotiations to resolve problems and misunderstandings
1.5 Seek agreement from stakeholders
2. Monitor contract
2.1 Monitor performance against contractual obligations to ensure desired level of quality is maintained
2.2 Ascertain client satisfaction with contractual performance
2.3 Identify and take action to address unsatisfactory performance
2.4 Provide recommendations for contractual variations, if required
2.5 Forward recommendations to appropriate person for approval