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Learning Outcome
Assessment Criteria
1. Understand the principles of
workforce management
1.1. Explain the relationship between
Human Resources (HR) functions
and other business functions
1.2. Explain the purpose and process
of workforce planning
1.3. Explain how employment law
affects an organisation’s HR and
business policies and practices
1.4. Evaluate the implications for an
organisation of utilising different
types of employment contracts
1.5. Evaluate the implications for an
individual of different types of
employment contracts
2. Understand equality of
2.1. Explain an organisation’s
opportunity, diversity and
inclusion
responsibilities and liabilities
under equality legislation
2.2. Explain the benefits that effective
equality of opportunity, diversity
and inclusion policies bring to
individuals and organisations
2.3. Explain the language and
behaviour that support
commitments to equality of
opportunity, diversity and
inclusion
2.4. Explain how to measure diversity
within an organisation
3. Understand team building
and dynamics
3.1. Explain the difference between a
group and a team
3.2. Outline the characteristics of an
effective team
3.3. Explain the techniques of building
a team
3.4. Explain techniques to motivate
team members
3.5. Explain the importance of
communicating targets and
objectives to a team
3.6. Examine theories of team
development
3.7. Explain common causes of
conflict within a team
3.8. Explain techniques to manage
conflict within a team
4. Understand performance
management
4.1. Identify the characteristics of an
effective performance
management system
4.2. Explain the uses of specific,
measurable, achievable, realistic
and time-bound (SMART)
objectives and priorities
4.3. Describe best practice in
conducting appraisals
4.4. Explain the factors to be taken
into account when managing
people’s wellbeing and
performance
4.5. Explain the importance of
following disciplinary and
grievance processes
5. Understand training and
development
5.1. Explain the benefits of employee
development
5.2. Explain the advantages and
limitations of different types of
training and development
methods
5.3. Explain the role of targets,
objectives and feedback in
employee development
5.4. Explain how personal
development plans support the
training and development of
individuals
5.5. Explain how to make use of
planned and unplanned learning
opportunities to meet individuals’
preferred learning styles
5.6. Explain how to support
individuals’ learning and
development
6. Understand reward and
recognition
6.1. Describe the components of ‘total
reward
’
6.2. Analyse the relationship between
motivation and reward
6.3. Explain different types of pay
structures
6.4. Explain the risks involved in the
management of reward schemes
