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1.1 Establish strategies to monitor and evaluate performance and sustainability of key systems and processes

01 / 10 / 2021 Essays & Coursework 1

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Unit Sector

Management and Leadership – Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review programs, systems and processes

1.1 Establish strategies to monitor and evaluate performance and sustainability of key systems and processes

1.2 Undertake detailed analyses of supply chains, and operational, product and service delivery systems

1.3 Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness

1.4 Analyse performance reports and variance from plans for key result areas of the organisation

1.5 Identify and analyse changing trends and opportunities relevant to the organisation

1.6 Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities

2. Develop options for continuous improvement

2.1 Brief groups on performance improvement strategies and innovation as an essential element of competition

2.2 Foster creative climate and organisational learning by promoting interaction within and between work groups

2.3 Encourage, test and recognise new ideas and entrepreneurial behaviour where successful

2.4 Accept failure of an idea during trialling and recognise, celebrate and embed success into systems

2.5 Undertake risk management and cost-benefit analysis for each option or idea approved for trial

2.6 Approve innovations through agreed organisational processes

3. Implement innovative processes

3.1 Promote continuous improvement and sustainability as essential to doing business

3.2 Address the impact of change and consequences for people and implement transition plans

3.3 Ensure objectives, timeframes, measures and communication plans are in place to manage implementation

3.4 Implement contingency plans in the event of non-performance

3.5 Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively

3.6 Ensure that learnings from activities are captured and managed to inform future work

3.7 Regularly evaluate continuous improvement systems and processes

3.8 Communicate costs and benefits of innovations and improvements to relevant groups and individuals

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