This paper circulates around the core theme of 1.1 As a care worker we have a legal obligation to have a “duty of care” towards adults with in a care service. together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 99. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.
Btec level 2 unit 5
1.1
As a care
worker we have a legal obligation to have a “duty of care” towards adults with
in a care service. Such as colleagues
and ourselves. We are required to work in the best interests’ of the adults
using the service including the wellbeing and safety of him her this would
involve are practices that are not detrimental to health as well as our own
health, for example only carrying out practises within own level of competence
as well as role and responsibilities.
1.2
It is important to carry
out duties that are in own job description, and that you are competent, it is
also therefore necessary to regularly update own knowledge and skills in order
to uphold and provide care standards in accordance with codes of practise of
care setting and service. This includes the use of any available resources such
as equipment for example the use of hoists for movement of manual and people
handling, ensuring training is up to date foe example attending any relevant
training courses, such as medication administration. The importance of
underpinning values of adult social care , respecting that individual ,
preserving their dignity the need to observe and to be observant especially for confidentially reasons it is
also our duty to report any concerns by completion of relevant forms such as
accident and/or incident forms and the use of whistle blowing policy if
necessary
2.1
Sometimes individuals may
want to do something which could be a risk to their Health and safety. As a
carer you have a duty of care to that person and you must do all that you can
to keep them safe but you also have a duty to respect the individuals rights
and choice, so you have a dilemma. It could be that the individual no longer
wishes to use her walking frame, but her care plan states that she needs it to
move from place to place and you are to ensure you encourage it’s use. In this
scenario you could carry out a risk assessment to ensure that it is managed as
safely as possible. You would need to explain the risks involved to the
individual and make sure they understand. You could come to a compromise, to
use a stick for a while instead, to see how they managed, then monitor the
situation. All this should be documented including any risk assessment carried
out. If the individual still insists on walking unaided you should get them to
sign to say they are aware of the risks involved. Another scenario could be
that an individual refuses their medication. Remind them of why they take the
medication and it’s benefits and again advise them of the risks involved in not
taking their medication. If they still refuse ensure this is noted on their
Medication administration record and reported in their communication notes and
discussed at handover, so others aware if a problem occurs. If the individual
insists on doing something which is unsafe or risky that is their choice and
you must respect their right, but you have a duty of care and must do all you
can to keep them safe d an individual’s rights.
2.2
Firstly you would go to your
supervisor or manager to make them aware of the issues and for extra help
They will also be able to get help from other sources eg Doctor or other
healthcare professional. Also trade unions will be able too offer
advice.
3.1
To get
additional support and guidance on conflicts and dilemmas would be to talk to
your line manager or get information from outside agencies, the intranet or the
internet, or at your work place
If a complaint is made you should
• Not try to resolve the matter
yourself
• Not discuss the matter with
the person making the complaint
• Not promise you can sort it
out
• Not discuss the matter with
anyone other than your manager
• Provide any information
quickly and accurately
3.2
First stage, informal: The complaint is handed
to the Home Manager, or deputy in their absence and a meeting would be arranged
to establish whether the complaint can be dealt with through negotiation,
arbitration or mediation. This meeting and the outcome will be recorded. If the
complainant remains dissatisfied or it could not be dealt with through this
channel it will move to stage two. This first stage should be dealt with within
72 hours of the complaint being logged.
Second stage, Formal: An investigating officer
will be appointed who will meet with the complainant and establish the nature
and gravity of the complaint, they will investigate the complaint and produce a
report. The investigating officer will not be subject to the complaint or be in
a less senior position than the subject of the complaint. This person will
usually be the Operations Manager. If the complainant remains dissatisfied the
procedure moves on to the final stage. This second stage should be completed
and a meeting held within 14 days of the complaint being logged.
Third stage, Review: The investigating officer
and the Home Manager will meet with a senior member of staff (Operations
Manager or above) who will review the complaint and the findings of the
investigation. They will look again to see if the complaint could be dealt with
through negotiation, arbitration or mediation, they will also decide whether an
independent advocate needs to be introduced to examine the complaint and its
investigation. The Operations Manager or independent advocate will then meet
with the complainant and discuss options for moving the situation forward. This
is the end of the company complaints procedure.
3.3
Making sure
that all complaints are responded to appropriately and if the
outcome is not acceptable seeking further advice to try and resolve the
complaint remaining unbiased. My duty of care is to ensure the safety of the
individuals i am supporting and if a complaint is made it is my duty of care to
make sure that person is safe from harm and danger that persons well being unaffected
as much as possible throughout the complaints process
