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Unit
9:
Unit code: QCF level: Credit value:
Human Resource Management for Service Industries
J/601/1756 5 15
UNIT
8: MARKETING IN HOSPITALITY
•Aim
This unit enables learners to gain understanding of human resource management,
employee relations and employment law, recruitment and selection, and training
and development in service industries.
•Unit abstract
This unit looks at the key elements in human resource management. Learners will
investigate employment law and how it affects service industries businesses.
They will also investigate the current state of employee relations in service
industries. Learners will examine the practicalities of the recruitment and
selection process in order to develop the skills required to effectively
administer this human resources function. Learners will investigate training
and development in service industries businesses to determine the contribution
they make to an effective business. Learners must ensure that their evidence relates
to the hospitality industry.
•1 2 3 4
Unit content
1. Understand human resource management Human resource management: concept of
human resource management (HRM) eg planning and forecasting, recruitment
process, contracts of employment, deployment and monitoring of employees,
training and development, budget monitoring, relationships; role and purpose of
HRM, soft HRM, hard HRM Human resource planning: planning eg the creation of
the human resource plan, analysing demand and supply, internal and external
factors influencing human resource planning, human resource planning in a
changing environment
2. Understand the effect of employee relations and employment law on service
industries businesses Employee relations: unionisation eg structure, culture,
collective bargaining, negotiation, consultation; employee participation,
involvement and conflict management, empowerment; grievance procedures,
disciplinary procedures Employment law: employment legislation eg Employment
Relations Act, Employment Rights Act; equal opportunities; contracts of
employment including termination eg resignations, redundancy procedure, ill
health retirements, retirement, dismissal, maternity and paternity rights,
parental leave; tribunals, Advisory, Conciliation and Arbitration Service
(ACAS)
global political economy
3. Understand the recruitment and selection process Recruitment: effects eg
factors affecting the labour market, organisational needs analysis, job
analysis, job design, organisational needs, job descriptions, person
specifications, methods of recruitment advertising Selection: process eg
selection methods and practices, barriers to effective selection, evaluating
recruitment and selection processes, application form design, applicant
information packs, shortlisting, interview methods, interviewing skills
4. Understand training and development in service industries businesses
Training and development: effects eg link between induction programmes and
training, the role and need for training, training versus development debate,
types of training and development activities, training needs analysis, use of
appraisals and target setting, benefits of training and development, barriers
and attitudes to training, competency-based training, evaluation of training
against overall organisational objectives
Learning outcomes and assessment criteria
Learning outcomes
Understand
human resource management Understand the effect of employee relations and
employment law on service industries businesses Understand the recruitment and
selection process Understand training and development in service industries
businesses.
Assessment criteria for pass
On successful completion of this unit a learner will:
LO1 Understand human
resource management
The learner can:
1.1 analyse the role and
purpose of human resource management in a selected service industry
1.2 justify a human
resources plan based on an analysis of supply and demand for a selected service
industry business
LO2 Understand the effect of employee relations and employment law on service
industries businesses
2.1 assess the current
state of employment relations in a selected service industry
2.2 discuss how employment law affects the management of
human resources in a selected service industry business
LO3 Understand the recruitment and
selection process
3.1 discuss a job description and person specification for a selected service
industry job
3.2 compare the selection process of different
service industries businesses
LO4 Understand training and development in
service industries businesses
4.1 assess the contribution of training and development activities to the
effective operation of a selected service industry business
Guidance
Links
This unit links with Unit 10: Work-based Experience. This unit maps to the
following Management NVQ units:
B8: Ensure compliance with legal, regulatory, ethical and social requirements
B11: Promote diversity in your area of responsibility
D3: Recruit, select and keep colleagues
D7: Provide learning opportunities for colleagues.
Essential requirements
This unit is best delivered as a stand-alone unit, as much of the information
needed is specific and technical, although learners must be encouraged to bring
their own experiences of employment into the classroom. A practical approach
must be adopted, where learners are encouraged to seek their own evidence from
businesses with which they are in contact. Note that an independent approach is
vital for learners to achieve the higher grade. Where examples are given from
the business, learners must be coached to identify both practical issues, eg
levels of staff sickness and theoretical issues such as models for motivating
staff. Many large businesses are able to provide case studies that include
organisational structures and many of these can be downloaded from the internet.
Employer engagement and vocational contexts
Given that learners need to gather information that may be sensitive for many
businesses, tutors must ensure that contacts are made well in advance with
businesses that are prepared to cooperate, to give learners the best
opportunity to carry out their research. The centre’s own personnel manager (or
equivalent) or a representative from the local authority would be a good guest
speaker to give learners a background in human resource management practices.
