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1 Seek, receive and communicate information and ideas 1.1 Collect information associated with the achievement of work responsibilities from appropriate sources

01 / 10 / 2021 Essays & Coursework 1

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Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Seek, receive and communicate information and ideas

1.1 Collect information associated with the achievement of work responsibilities from appropriate sources

1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel

2 Encourage trust and confidence

2.1 Treat people with integrity, respect and empathy

2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment

3 Identify and use networks and relationships

3.1 Identify and utilise workplace networks to help build relationships

3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

4 Contribute to positive outcomes

4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

4.2 Support colleagues in resolving work difficulties

4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies

4.5 Deal constructively with conflict, within the organisation’s established processes



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