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1 Prepare for revenue protection activities 1.1 Strategies to check customer ticketing are confirmed
01 / 10 / 2021
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Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
Prepare for revenue protection activities
Strategies to check customer ticketing are confirmed
Resources to implement ticket checks are arranged to suit anticipated passengers numbers
Queuing systems and barriers are set up to ensure ticket checks are comprehensive
Staff are allocated to planned activities in accordance with organisational procedures and policy
Staff are briefed on strategies for checking customer tickets
Implement revenue protection procedures
Ticket checks are conducted against organisational requirements
Fares are collected or infringement notices are issued
Use of concession, special and privilege passes is monitored for compliance with organisational policies