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1 Prepare for revenue protection activities 1.1 Strategies to check customer ticketing are confirmed

01 / 10 / 2021 Essay Updates

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Unit Sector

Not applicable.

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Prepare for revenue protection activities 

1.1

Strategies to check customer ticketing are confirmed

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities in accordance with organisational procedures and policy

1.5

Staff are briefed on strategies for checking customer tickets

2 

Implement revenue protection procedures 

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies



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