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1 Prepare for financial transactions 1.1 Float, goods and services are prepared in accordance with workplace policies and procedures
01 / 10 / 2021
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Unit Sector
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Elements and Performance Criteria
ELEMENT S | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Prepare for financial transactions | 1.1 | Float, goods and services are prepared in accordance with workplace policies and procedures |
1.2 | Point of sale is established to meet workplace requirements and standards |
2 | Promote products and services | 2.1 | Strategies to promote products and services are developed in accordance with workplace policies and procedures |
2.2 | Strategies to promote products and services are implemented in accordance with workplace procedures |
3 | Sell products or services | 3.1 | Product knowledge is applied when answering customer inquiries |
3.2 | Sales transactions are conducted in a courteous manner to the customer’s satisfaction |
3.3 | Price is correctly calculated and charged, and correct change and receipt are issued |
4 | Process refunds | 4.1 | Claim for refund is substantiated in accordance with company procedures |
4.2 | Refund claim application processes are completed to ensure transaction details are recorded |
4.3 | Refunds are correctly calculated and issued in a courteous manner |
5 | Reconcile financial transactions | 5.1 | Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand |
5.2 | Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements |