1 Plan for quality assurance activities 1.1 Products and services to be quality assured and required resources, are identified

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Plan for quality assurance activities 

1.1

Products and services to be quality assured and required resources, are identified

1.2

Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are confirmed and implemented

2 

Implement quality assurance procedures 

2.1

Resources required to carry out the quality assurance plan efficiently and effectively are accessed

2.2

Quality assurance activities are supported as required

2.3

Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards

2.4

Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures

2.5

Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person

2.6

Records are kept according to organisational quality assurance policy and procedures

3 

Evaluate quality assurance procedures 

3.1

Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards

3.2

Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures

3.3

Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained