1. Monitor the use of the service 1.1 Analyse attendance patterns and calculate percentages of children from local community who are under represented in using the service

ELEMENT 

PERFORMANCE CRITERIA 

Elements define the essential outcomes.

Performance Criteria specify the level of performance needed to demonstrate achievement of the Element.

1. Monitor the use of the service

1.1 Analyse attendance patterns and calculate percentages of children from local community who are under represented in using the service

1.2 Set ratio targets for increased use of service by those under represented and collaborate with all relevant parties to monitor progress

1.3 Calculate the achievement of these targets

2. Develop and implement strategies to enhance participation of under represented groups

2.1 Identify and implement strategies for engagement with client groups

2.2 Promote services to the range of client groups by providing information in relevant formats

2.3 Establish feedback processes to enable people to provide information about their experiences accessing the service

2.4 Identify barriers and implement strategies to address them

2.5 Critically evaluate service practices and policies against access and equity principles and recommend changes as necessary

2.6 Implement strategies in collaboration with all relevant parties

3. Convey the eligibility criteria clearly

3.1 Identify and communicate funding program eligibility criteria

3.2 Identify and communicate organisation eligibility criteria

3.3 Identify any client groups that must be given priority according to guidelines

3.4 Provide a clear statement of who can and who can not access the service

3.5 Communicate reasons for eligibility criteria of the service

4. Determine eligibility and priority for the service and communicate the decision effectively

4.1 Gather sufficient information on applicant and determine eligibility and priority

4.2 Clearly explain decision, reasons and waiting list procedures

4.3 If the person is ineligible for service, explain appeal process or alternative options

4.4 Refer to more appropriate service as required

5. Review outcomes

5.1 Monitor and evaluate strategies to enhance participation of underrepresented groups

5.2 Collaborate with relevant parties to identify and implement improvements