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Management and leadership – diversity
Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Implement diversity policy
1.1 Locate and review diversity policy
1.2 Determine its application to the specific work context
1.3 Institute actions to ensure that the diversity policy is understood and implemented by relevant parties
1.4 Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy
2 Foster respect for diversity in the work team
2.1 Address own prejudices and demonstrate respect for difference in personal interactions
2.2 Aim for diversity in selecting and recruiting staff
2.3 Identify and address training needs to address issues of difference in the team
2.4 Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference
2.5 Assist staff to see that working effectively with difference is a strength that can improve the organisation’s products, services and customer relations
2.6 Manage allegations of harassment and address complaints according to established organisational procedures
3 Promote the benefits of diversity
3.1 Promote the organisation’s workforce diversity in internal and external forums to enhance the company’s image and reputation
3.2 Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage
3.3 Support organisational efforts to value diversity