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Unit aim
The aim of this unit is to provide learners with an ability to assess the support needed by
remote or virtual teams and use this assessment to support them.
Learning outcomes
There are two outcomes to this unit. The learner will:
1. Be able to assess the support needed by remote or virtual teams
2. Be able to support remote or virtual teams
Outcome 1 Be able to assess the support needed by remote or virtual teams
The learner can:
1 identify the resource requirements for providing communication tools and processes for
remote or virtual working
2 specify effective tools and processes that are capable of supporting remote or virtual
teams
3 identify processes and systems that will enable people to connect to information and
knowledge remotely and securely
4 plan how to assure the safety of staff in remote teams
Outcome 2 Be able to support remote or virtual teams
The learner can:
1 provide guidelines, training, information and coaching to support remote or virtual teams
2 identify areas for improvement from monitoring processes and information
3 facilitate interactive collaboration amongst stakeholders
4 take action to ensure that team members adhere to regulatory, professional and
commercial requirements
5 take action to ensure that data security and confidentiality issues arising from remote or
virtual working are addressed
6 take action to ensure that records management issues arising from remote or virtual
working are addressed
