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Unit aim
The aim of this unit is to provide learners with an understanding of the principles of team
building and dynamics, workforce and performance management, training and development
and reward and recognition. It will also provide learners with an understanding of equality of
opportunity, diversity and inclusion.
Learning outcomes
There are six outcomes to this unit. The learner will:
1. Understand the principles of workforce management
2. Understand equality of opportunity, diversity and inclusion
3. Understand team building and dynamics
4. Understand performance management
5. Understand training and development
6. Understand reward and recognition
Guided learning hours
It is recommended that 34 hours should be allocated for this unit. This may be on a full-time
or part-time basis.
Assessment guidance
Business functions could include, but not be exclusive to:
• Purchasing
• Production
• Marketing
• Finance
• Administration
• Public relations
• General management
Employment contracts could include, but not be exclusive to:
• Temporary
• Fixed-term
• Annualized hours
• Term-time only
• Casual/zero hours contracts
• Employee-shareholder
• Apprenticeship/training
Ways to motivate people may include, but are not exclusive to:
• Team building
• Goal setting / clear targets
• Performance measurement
• Encouragement and feedback
• Rewarding
• Inspiring
• Empowering
• Supporting
• Coaching
• Promoting creativity
• Provide meaningful and challenging work
• Training and development
Team development refers to:
• Developing trust among team members
Outcome 1 Understand the principles of workforce management
The learner can:
1 explain the relationship between human resources (HR) functions and other business
functions
2 explain the purpose and process of workforce planning
3 explain how employment law affects an organisation’s HR and business policies and
practices
4 evaluate the implications for an organisation of utilising different types of employment
contracts
5 evaluate the implications for an individual of different types of employment contracts
Outcome 2 Understand equality of opportunity, diversity and inclusion
The learner can:
1 explain an organisation’s responsibilities and liabilities under equality legislation
2 explain the benefits that effective equality of opportunity, diversity and inclusion policies
bring to individuals and organisations
3 explain the language and behaviour that support commitments to equality of opportunity,
diversity and inclusion
4 explain how to measure diversity within an organisation
Outcome 3 Understand team building and dynamics
The learner can:
1 explain the difference between a group and a team
2 outline the characteristics of an effective team
3 explain the techniques of building a team
4 explain techniques to motivate team members
5 explain the importance of communicating targets and objectives to a team
6 examine theories of team development
7 explain common causes of conflict within a team
8 explain techniques to manage conflict within a team
Outcome 4 Understand performance management
The learner can:
1 identify the characteristics of an effective performance management system
2 explain the uses of specific, measurable, achievable, realistic and time-bound (SMART)
objectives and priorities
3 describe best practice in conducting appraisals
4 explain the factors to be taken into account when managing people’s wellbeing and
performance
5 explain the importance of following disciplinary and grievance processes
Outcome 5 Understand training and development
The learner can:
1 explain the benefits of employee development
2 explain the advantages and limitations of different types of training and development
methods
3 explain the role of targets, objectives and feedback in employee development
4 explain how personal development plans support the training and development of
individuals
5 explain how to make use of planned and unplanned learning opportunities to meet
individuals’ preferred learning styles
6 explain how to support individuals’ learning and development
Outcome 6 Understand reward and recognition
The learner can:
1 describe the components of ‘total reward’
2 analyse the relationship between motivation and reward
3 explain different types of pay structures
4 explain the risks involved in the management of reward schemes
